I just received my coat. Its fantastic, and I'm very pleased with it.
I wanted to take the time to again to thank you for all your assistance earlier.
I have informed all of my 'crew' about the quality and great service I received from you, and I expect if we have any further needs, we'll be coming to you folks first and foremost.
Thank you kindly,
Thanks so much for this solution. Although we never got the sword, due to the complicated customs situation here in Portugal, we really appreciate the way that Swords of Honor treated this case. It was our own mistake, not to think about customs and that the sword would be considered as a weapon, and I am really glad that we got our money back. Minus shipping, of course. Good advice for new customers outside of the USA: check the conditions and make sure beforehand that you can get the sword in a reasonable amount of time. Here it would have lasted at least 1 year, and it was very doubtful that we would succeed.
Best regards, Helena L / Portugal
Ordered dresses for my bridesmaids for my wedding and they were very helpful and items arrived without any problems. Thank You Swords of Honor.
UPS just delivered my boots. Thank you for responding in a timely manner. (the boots are really comfortable)
I ordered a Zatoichi Samurai Sword and when it arrived i noticed the box had been damaged. After opening it, I found
out that the sword had a 'ding' in it and was slightly bent. I called Swords of Honor and they immediately issued a call tag
for UPS to come pick it up and sent me a new one (which arrived perfectly).
I ordered a pair of boots from another store and they weren't going to arrive on time so i called Swords of Honor
and they were able to overnight me the boots which i proudly wore to our local Ren Faire. Thank you.
I have been a customer of Swords of Honor for many years and each year when i order something each year I
feel good knowing that I won't have any problems with my order and if, for some reason I do, they will
take care of it for me. A very good company to buy from over the net.